Job Description
Join our award-winning downtown Columbus hotel as a Guest Services Manager and lead our commitment to exceptional hospitality. We're seeking a dynamic professional to oversee front desk operations, train staff, and ensure seamless guest experiences. This role offers competitive benefits, career growth, and the opportunity to work in one of Ohio's most vibrant hospitality destinations. If you're passionate about creating memorable stays and have a knack for team leadership, we want to meet you!
Responsibilities
- Manage front desk operations and staff scheduling
- Handle guest check-ins/check-outs with efficiency and warmth
- Resolve guest concerns and escalate complex issues
- Train new team members on service standards
- Monitor room availability and coordinate housekeeping
- Process payments and manage billing inquiries
- Collaborate with sales and events departments
Qualifications
- 3+ years hotel front desk experience
- 1+ years in supervisory/leadership role
- Strong conflict resolution and communication skills
- Proficiency in hotel management software (Opera preferred)
- Ohio hospitality certification (or willingness to obtain)
- Flexible availability including nights/weekends
- Valid Ohio driver's license
- Basic first aid/CPR certification