Job Description
Join Atlanta's premier luxury hospitality destination as we seek an exceptional Guest Services Manager to elevate our guest experience. The Grand Atlanta Hotel, renowned for its Southern elegance and contemporary sophistication, is looking for a dynamic leader to oversee our front desk operations and ensure seamless guest interactions. This role is perfect for hospitality professionals passionate about creating memorable experiences in the heart of the city.
Responsibilities
- Lead front desk team with exceptional leadership and coaching skills
- Handle VIP guest requests and resolve complex service issues
- Oversee check-in/check-out processes and room assignments
- Train staff on hospitality standards and operational procedures
- Collaborate with housekeeping, concierge, and dining teams
- Implement revenue strategies through upselling and loyalty programs
- Maintain accurate guest records and billing systems
Qualifications
- 5+ years in luxury hotel guest services leadership
- Proven expertise in Opera or similar property management systems
- Exceptional conflict resolution and problem-solving abilities
- Deep knowledge of Atlanta tourism and local attractions
- Strong team management and motivational skills
- Valid Georgia Food Service Manager certification preferred
- Fluency in English; Spanish proficiency highly valued