Job Description
Join our award-winning luxury hotel in the heart of South Beach as a Guest Services Manager! We're seeking a passionate hospitality professional to lead our front desk operations and create unforgettable guest experiences. Enjoy comprehensive benefits, career growth opportunities, and work in Miami's vibrant hospitality scene. Apply today to become part of our renowned team!
Responsibilities
- Oversee daily front desk operations including check-in/check-out procedures
- Train and supervise guest services staff to maintain premium service standards
- Resolve guest inquiries and complaints with exceptional problem-solving skills
- Coordinate with housekeeping, concierge, and maintenance departments
- Monitor guest satisfaction metrics and implement improvement strategies
- Manage inventory for front desk supplies and amenities
- Prepare daily shift reports and operational summaries
Qualifications
- Minimum 3 years hotel front desk management experience
- Proven leadership skills with staff development expertise
- Exceptional communication and conflict resolution abilities
- Proficiency in hotel management systems (Opera, PMS)
- Fluency in English and Spanish required
- Valid Florida driver's license
- Flexibility to work evenings, weekends, and holidays
- Hotel management certification preferred