Job Description
Join our award-winning luxury resort nestled at the foot of Pikes Peak! We're seeking a dynamic Guest Services Manager to lead our front desk team and deliver exceptional guest experiences. This role combines leadership excellence with hands-on guest interaction in a breathtaking mountain setting. Enjoy competitive benefits, career growth opportunities, and the chance to work in Colorado's premier hospitality destination.
Responsibilities
- Train and supervise 10+ front desk agents to exceed service standards
- Resolve complex guest complaints with diplomacy and efficiency
- Optimize check-in/check-out processes using Opera PMS
- Coordinate VIP arrivals and personalized guest experiences
- Analyze guest feedback to implement service improvements
- Manage room inventory and rate strategy alignment
- Collaborate with housekeeping and F&B teams for seamless operations
Qualifications
- 5+ years hotel front desk management experience
- Proficiency in Opera PMS and hotel management systems
- Exceptional conflict resolution and communication skills
- Proven leadership in high-volume luxury environments
- Valid Colorado hospitality certification or equivalent
- Ability to work flexible schedules including weekends/holidays
- Spanish fluency strongly preferred
- Knowledge of Colorado Springs tourism landscape