Job Description
Join our award-winning luxury hotel in the heart of Albuquerque as we seek an exceptional Guest Services Manager to lead our front desk operations. At Grand Plaza Hotel, we pride ourselves on delivering unforgettable southwestern hospitality experiences. This pivotal role requires a dynamic leader passionate about creating memorable guest interactions while mentoring our talented team. You'll oversee all aspects of guest check-in/check-out processes, manage VIP accommodations, and resolve complex service challenges with grace and efficiency.
Our ideal candidate thrives in fast-paced environments and brings a proven track record of elevating guest satisfaction metrics. Enjoy competitive benefits including health insurance, 401(k) matching, and exclusive hotel discounts. Albuquerque's vibrant culture, stunning landscapes, and renowned cuisine await you.
Responsibilities
- Lead and mentor front desk team to deliver exceptional guest service
- Manage check-in/check-out procedures for 150+ rooms
- Handle guest inquiries, complaints, and special requests
- Coordinate with housekeeping, concierge, and maintenance departments
- Train staff on hotel systems, safety protocols, and service standards
- Monitor occupancy rates and implement upselling strategies
- Generate daily reports for management review
Qualifications
- 3+ years hotel front desk management experience
- Proven track record of exceeding guest satisfaction goals
- Proficiency in Opera property management system
- Bachelor's degree in Hospitality or related field preferred
- Strong conflict resolution and multitasking abilities
- Knowledge of Albuquerque tourism and attractions
- Valid New Mexico driver's license
- Ability to work flexible schedules including nights/weekends