Job Description
Join our award-winning luxury hotel in the heart of downtown Louisville! The Louisville Grand Hotel is seeking a dynamic Guest Services Manager to lead our front desk operations and deliver exceptional guest experiences. As a cornerstone of our hospitality team, you'll oversee check-in/check-out processes, manage VIP accommodations, and resolve guest inquiries with professionalism and grace. We offer competitive benefits, career advancement opportunities, and a vibrant work culture in Kentucky's premier hospitality destination.
Why Work With Us? • Industry-leading training programs • Health/dental/vision insurance • Employee discounts on hotel services • Opportunities for international transfers • Recognition programs for outstanding performance
Responsibilities
- Supervise front desk staff and daily operations during all shifts
- Train team members on reservation systems, guest protocols, and emergency procedures
- Handle escalated guest complaints with solutions-focused approach
- Coordinate with housekeeping, maintenance, and F&B departments for seamless service
- Implement revenue management strategies for room upgrades and packages
- Maintain accurate guest records and confidential information
- Conduct daily pre-shift briefings and performance reviews
Qualifications
- Minimum 3 years hotel front desk management experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Valid Kentucky Food Handler's certification (or willingness to obtain)
- Ability to work nights, weekends, and holidays flexibly
- Strong problem-solving abilities under pressure
- Knowledge of Louisville tourism attractions and services
- Associate degree in Hospitality Management preferred