Job Description
Join our award-winning team at Hospitality Excellence Inc. in vibrant San Jose! We're seeking a charismatic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown hotel. This part-time role offers flexible scheduling while letting you shine in hospitality. If you're passionate about creating memorable stays and thrive in fast-paced environments, apply today!
Responsibilities
- Warmly greet and register guests with professionalism and efficiency
- Manage reservations, check-ins/check-outs using Opera PMS system
- Handle guest inquiries and resolve complaints with empathy
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean, organized lobby and reception area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends and holidays
- Basic computer literacy and cash handling experience
- Bilingual (English/Spanish) preferred