Job Description
Join our award-winning team at Grand Orleans Hospitality as we expand our luxury portfolio in the heart of the French Quarter. We're urgently seeking a dynamic Guest Services Manager to deliver exceptional guest experiences while leading our front desk operations. This pivotal role combines hospitality excellence with team leadership in one of America's most vibrant destinations.
Responsibilities
- Oversee daily front desk operations including check-in/out procedures
- Train and mentor guest services team members on service standards
- Resolve guest inquiries and elevate experiences proactively
- Manage reservation systems and optimize room allocations
- Collaborate with housekeeping and maintenance teams
- Implement revenue management strategies for occupancy
- Conduct daily briefings and performance reviews
Qualifications
- 3+ years hotel front desk management experience
- Proven leadership in luxury hospitality settings
- Advanced knowledge of Opera/PMS systems
- Exceptional conflict resolution and communication skills
- Ability to work flexible shifts including nights/weekends
- Valid Louisiana hospitality certification preferred
- Spanish/French language skills highly valued