Job Description
Join our award-winning Louisville team as a Guest Services Manager! We're seeking an experienced hospitality professional to deliver exceptional guest experiences at our downtown property. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in Kentucky's premier hotel destination. If you're passionate about hospitality excellence and thrive in fast-paced environments, apply today to start your journey with us!
Responsibilities
- Oversee front desk operations and staff scheduling
- Resolve guest concerns with exceptional service standards
- Train and mentor guest services team members
- Manage reservations and room inventory systems
- Collaborate with housekeeping and maintenance teams
- Implement property-wide guest satisfaction initiatives
- Analyze operational metrics and implement improvements
Qualifications
- 3+ years hotel front desk management experience
- Proven leadership and team development skills
- Advanced knowledge of PMS systems (e.g., Opera)
- Exceptional conflict resolution abilities
- Strong attention to detail and organizational skills
- Valid Kentucky hospitality certification preferred
- Ability to work flexible shifts including nights/weekends