Job Description
Welcome to Grandview Hotel & Suites, a premier destination in the heart of San Antonio. We are currently seeking an experienced and dynamic Guest Services Manager to join our dedicated team. If you have a passion for hospitality and a talent for leading people, we want to hear from you.
We pride ourselves on delivering exceptional guest experiences and are looking for a leader who embodies our values of professionalism, warmth, and efficiency. This is a fantastic opportunity to grow your career in one of Texas's most vibrant cities.
Responsibilities
- Oversee daily front desk operations and guest check-in/check-out processes.
- Lead, train, and mentor front desk staff to ensure high standards of service.
- Handle complex guest inquiries, complaints, and special requests with empathy and efficiency.
- Collaborate with housekeeping, maintenance, and culinary teams to ensure seamless operations.
- Monitor and manage room inventory and reservations to maximize revenue.
- Ensure compliance with all hotel policies, safety regulations, and brand standards.
- Conduct daily briefings and staff scheduling.
Qualifications
- High school diploma or GED required; Associate’s degree in Hospitality or Business is preferred.
- Minimum of 3-5 years of experience in hotel management or guest services.
- Strong leadership and interpersonal communication skills.
- Proficiency in property management systems (PMS) and MS Office suite.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Bilingual (Spanish/English) is a strong plus.