Job Description
Join our award-winning team at the luxurious Grand Plaza Hotel! We're seeking enthusiastic Guest Services Representatives to create unforgettable experiences for our international clientele. No prior experience required – we provide comprehensive training. Enjoy competitive pay, free hotel stays, and growth opportunities in the heart of Houston's vibrant hospitality scene.
Why Work With Us?
- Industry-leading benefits package
- Employee discounts on dining and accommodations
Responsibilities
- Deliver exceptional guest service through personalized interactions
- Manage check-in/check-out procedures efficiently
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic computer proficiency
- Positive attitude and team player mentality
- Willingness to learn hospitality protocols
- Must pass background check