Job Description
Join our award-winning team at Grand City Hotels Atlanta as a Guest Services Representative! No prior experience needed – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain.
As the first point of contact for our guests, you'll deliver exceptional service while creating memorable experiences. Our supportive environment fosters growth, with cross-training in concierge, reservations, and event coordination.
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries and resolve service issues promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Maintain accurate guest records and reservation details
- Assist with event setup and conference services
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Attention to detail and problem-solving mindset
- Positive attitude and customer service focus
- Willingness to learn hotel operations