Job Description
Join Houston's premier luxury hotel as a Night Auditor and become the guardian of overnight excellence. We're seeking a meticulous professional to manage front desk operations during evening hours while ensuring flawless guest experiences. This critical role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in the heart of Texas's hospitality hub. If you thrive in independent environments and deliver exceptional service, your next career move starts here.
Responsibilities
- Oversee all front desk operations during overnight shifts including check-ins/check-outs and guest inquiries
- Perform nightly audits of financial transactions and reconcile daily reports
- Manage emergency procedures and security protocols throughout the night
- Coordinate with housekeeping and maintenance teams for immediate guest requests
- Maintain accurate guest records and update reservation systems in real-time
- Handle guest complaints with professionalism and resolve issues to satisfaction
- Prepare comprehensive shift reports for management review
Qualifications
- Minimum 2 years hotel front desk or night audit experience required
- Proficiency in Opera or similar hotel management systems
- Exceptional problem-solving and conflict resolution abilities
- Strong attention to detail with financial reconciliation experience
- Ability to work independently with minimal supervision
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends, holidays, and overnight shifts