Job Description
Join our award-winning Chicago hospitality team as a Guest Services Representative! No experience is required – we provide comprehensive training to launch your career in luxury hospitality. As the first point of contact for our international guests, you'll create unforgettable experiences while working in a stunning downtown location. Enjoy competitive pay, free meals, hotel discounts, and rapid advancement opportunities. Perfect for career changers, recent graduates, or anyone seeking a dynamic role with growth potential.
Our culture celebrates diversity, teamwork, and exceptional service. You'll receive mentorship from industry veterans and build transferable skills in communication, problem-solving, and guest relations. Work in a state-of-the-art facility with breathtaking city views and join a team that treats every employee like family.
Responsibilities
- Warmly welcome and assist guests with check-in/check-out processes
- Manage reservations and room assignments using property management systems
- Handle guest inquiries via phone, email, and in-person with professionalism
- Resolve guest concerns promptly and coordinate with housekeeping/maintenance
- Process payments and maintain accurate financial documentation
- Uphold brand standards for cleanliness and presentation at the front desk
- Collaborate with cross-departmental teams for seamless guest experiences
Qualifications
- No experience required – comprehensive training provided
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer literacy and willingness to learn new systems
- Flexibility to work evenings, weekends, and holidays
- High school diploma or equivalent required
- Ability to stand for extended periods and lift 25 lbs
- Positive attitude and team-oriented approach