Job Description
Join our award-winning team at Grand Plaza Hotel and launch your hospitality career! We're seeking enthusiastic Guest Services Representatives to create memorable experiences for our guests. No prior experience needed – we provide comprehensive training to develop your skills in customer service, operations, and hotel management. Enjoy competitive pay, benefits, and growth opportunities in Kansas City's vibrant hospitality scene.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve concerns promptly
- Process payments and manage billing transactions
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards in all guest interactions
- Maintain accurate guest records and documentation
Qualifications
- High school diploma or equivalent
- No experience required – training provided
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and service-oriented mindset