Job Description
Join our award-winning downtown Indianapolis hotel as a Guest Services Representative! We're seeking enthusiastic individuals to create memorable experiences for our guests. No prior hotel experience required – we provide comprehensive training to launch your hospitality career. Enjoy competitive pay, benefits, and a vibrant team environment in the heart of the city.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Handle guest inquiries and resolve issues with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and services to guests
- Maintain accurate guest records and reservation data
- Uphold brand standards in all guest interactions
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Basic computer proficiency (typing 25+ WPM preferred)
- Positive attitude and problem-solving mindset
- Attention to detail and organizational abilities
- No experience necessary – training provided
- Must be authorized to work in the US