Job Description
Join our award-winning team at the Grand Charlotte Hotel as a Hospitality Associate! We're seeking enthusiastic individuals with a passion for exceptional guest experiences. No prior hotel experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in one of Charlotte's premier luxury destinations.
As a cornerstone of our guest services team, you'll be the first point of contact for our visitors, creating memorable stays through professionalism and attention to detail. Our supportive environment values teamwork and growth, making this ideal for career changers or recent graduates.
Responsibilities
- Deliver warm, personalized welcome experiences to all hotel guests
- Handle check-in/check-out procedures efficiently using our property management system
- Manage reservations and respond to guest inquiries with solutions-focused approach
- Process payments and maintain accurate financial transaction records
- Collaborate with housekeeping, maintenance, and food service teams
- Uphold brand standards through meticulous attention to cleanliness and presentation
- Resolve guest concerns promptly while maintaining calm professionalism
Qualifications
- High school diploma or equivalent (GED)
- Exceptional verbal communication and interpersonal skills
- Strong problem-solving abilities with customer-first mindset
- Basic computer proficiency for reservation systems
- Flexible availability including weekends, holidays, and evenings
- Positive attitude with genuine interest in hospitality
- Ability to stand for extended periods and lift 25 lbs
- No experience required – training provided