Job Description
Join our award-winning team at Grand Plaza Hotel! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences. No prior hotel experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in the heart of Philadelphia. Perfect for career changers, recent graduates, and service-minded individuals.
Responsibilities
- Deliver warm, professional guest check-in/check-out services
- Manage room reservations and inquiries via phone/digital channels
- Assist with luggage handling and guest requests
- Maintain clean, organized lobby and common areas
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent required
- Exceptional communication and customer service skills
- Basic computer proficiency (MS Office, reservation systems)
- Ability to stand/walk for extended periods
- Flexible availability including weekends/holidays
- Positive attitude and problem-solving mindset
- Willingness to learn new systems and procedures
- Valid PA driver's license (if valet duties assigned)