Job Description
Join our award-winning team at Grand Hospitality Group as an Entry-Level Hospitality Associate! We're seeking passionate individuals to deliver exceptional guest experiences at our premier Atlanta and Florida properties. No prior experience required – we provide comprehensive training and growth opportunities. Whether you're starting your career or seeking a fresh start, our supportive environment offers competitive benefits, employee discounts, and pathways to management roles.
Responsibilities
- Deliver outstanding customer service to all guests with warm greetings and prompt assistance
- Manage check-in/check-out processes efficiently using hotel software systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Collaborate with housekeeping, maintenance, and food service teams
- Maintain cleanliness and organization of public areas and front desk
- Process payments and manage cash drawer accurately
- Uphold brand standards and safety protocols consistently
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer literacy and comfort with learning new systems
- Flexible availability including nights, weekends, and holidays
- Positive attitude and problem-solving mindset
- Valid driver's license (for Florida locations)