Job Description
Launch your hospitality career in Detroit's premier luxury hotel! We're seeking energetic individuals to join our award-winning team. Enjoy competitive pay, comprehensive training, and opportunities for growth in a vibrant downtown location. Shift schedules include days, evenings, weekends, and holidays to accommodate diverse lifestyles. Our culture celebrates teamwork, guest satisfaction, and professional development.
Responsibilities
- Deliver exceptional guest service at check-in/check-out and throughout guest interactions
- Manage room inventory and coordinate with housekeeping for efficient operations
- Handle guest inquiries, resolve concerns promptly, and maintain guest satisfaction
- Process payments and manage financial transactions accurately
- Collaborate with cross-functional teams to ensure seamless guest experiences
- Adhere to safety protocols and maintain a clean, organized work environment
- Participate in shift briefings and training sessions
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not required
- Flexible availability including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn hotel systems
- Positive attitude and commitment to teamwork
- Must be authorized to work in the United States