Job Description
Join our award-winning team at Milwaukee Grand Hotel and launch your career in hospitality! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences at our downtown Milwaukee location. No prior experience required – we provide comprehensive training to develop your skills in guest relations, reservations, and hotel operations. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations and room assignments using property management systems
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Support hotel events and concierge services
- Maintain cleanliness and organization of front desk area
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Customer service mindset with problem-solving ability
- Ability to work flexible shifts including nights/weekends
- Attention to detail and organizational skills
- Positive attitude and team player mentality