Job Description
Join our award-winning hospitality team at Minneapolis Grand Hotel, where exceptional service meets Midwestern charm. We're seeking dynamic Part-Time Front Desk Agents to create memorable guest experiences in the heart of downtown Minneapolis. Perfect for students or professionals seeking flexible hours, this role offers competitive pay and opportunities for advancement within our luxury property.
As the first point of contact for international travelers and local guests, you'll embody our commitment to excellence while handling check-ins, managing reservations, and resolving inquiries with professionalism. Enjoy complimentary parking, meal discounts, and a vibrant workplace culture that values both teamwork and individual growth.
Responsibilities
- Efficiently manage guest check-ins/check-outs using Opera property management system
- Process payments, handle cash transactions, and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments to ensure room readiness
- Resolve guest complaints promptly using de-escalation techniques
- Upsell hotel amenities and special packages to enhance revenue
- Maintain security protocols for guest safety and property protection
- Train on local attractions and provide concierge services
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality or retail
- Proficiency with hotel management software (Opera, Cloudbeds)
- Exceptional communication and multitasking abilities
- Basic knowledge of foreign languages (Spanish/French a plus)
- Flexible availability including nights, weekends, and holidays
- Valid Minnesota driver's license for occasional errands
- Ability to stand for extended periods and lift 25 lbs