Job Description
Join our award-winning team at Grand Hospitality Group and launch your career in the vibrant San Jose hospitality scene! We're seeking enthusiastic individuals with no prior experience to become Hospitality Associates at our luxury downtown hotel. You'll receive comprehensive training to master guest services, front desk operations, and concierge protocols while enjoying competitive pay, flexible scheduling, and growth opportunities. Perfect for career changers or recent graduates!
Responsibilities
- Deliver exceptional guest experiences through personalized check-in/check-out procedures
- Manage reservation systems and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle guest inquiries and resolve issues with professionalism
- Assist with event setup and VIP guest services
- Process payments and manage cash handling procedures
- Uphold brand standards through consistent service excellence
Qualifications
- No prior experience required - we train passionate newcomers!
- High school diploma or equivalent (GED accepted)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (training provided)
- Flexible schedule availability including nights/weekends
- Valid California driver's license preferred
- Positive attitude and service-oriented mindset