Job Description
Join our award-winning team at Grand Harbor Hotel in downtown Baltimore! We're seeking enthusiastic Hospitality Associates to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training and career growth opportunities. Perfect for career changers, recent graduates, or anyone passionate about service excellence. Enjoy competitive pay, benefits, and a dynamic work environment in one of America's most vibrant cities.
Responsibilities
- Deliver outstanding guest service across front desk, concierge, and housekeeping functions
- Manage check-in/check-out processes efficiently using our property management system
- Resolve guest inquiries and concerns with professionalism and empathy
- Collaborate with housekeeping and maintenance teams to ensure impeccable room standards
- Assist with event setup and VIP guest coordination
- Maintain strict adherence to safety and sanitation protocols
- Participate in daily team briefings and training sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including weekends and holidays
- Basic computer literacy and willingness to learn new systems
- Positive attitude and commitment to teamwork
- Physical stamina to stand/walk for extended periods
- Valid Maryland driver's license preferred
- Ability to lift up to 25 pounds regularly