Job Description
Join Milwaukee's premier luxury hotel and become part of our award-winning hospitality team! We're seeking passionate Weekend Hospitality Associates to deliver exceptional guest experiences during our busiest weekend periods. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a vibrant downtown setting. As a cornerstone of our service excellence, you'll create memorable stays for both business and leisure travelers while working alongside industry professionals.
Responsibilities
- Deliver exceptional front desk services including check-in/out, reservations management, and guest inquiries
- Manage room status updates and coordinate housekeeping operations for weekend occupancy
- Handle guest requests, complaints, and special arrangements with professionalism
- Process payments and maintain accurate financial documentation
- Collaborate with F&B and event teams to ensure seamless guest experiences
- Execute safety and security protocols during weekend shifts
- Train on property management systems and brand standards
Qualifications
- Previous hotel or hospitality experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible weekends (Fri-Sun) and holidays
- Proficiency in reservation systems (e.g., Opera, PMS)
- Attention to detail and problem-solving abilities
- Basic math and cash handling skills
- Ability to stand for extended periods
- Valid Wisconsin hospitality certification a plus