Job Description
Join our award-winning team at the prestigious Manhattan Grand Hotel! We're seeking passionate individuals to start their hospitality careers with us – no experience necessary. As a Hospitality Associate, you'll be the heart of our guest experience, creating memorable stays in the heart of NYC. Enjoy competitive pay, comprehensive training, and growth opportunities within our luxury hotel chain.
Responsibilities
- Deliver exceptional guest service at check-in/check-out and throughout guest stays
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues promptly
- Collaborate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold hotel standards of cleanliness and safety protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- Positive attitude and strong communication skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy (MS Office suite)
- Customer service mindset with problem-solving abilities
- Willingness to learn hospitality-specific systems
- Team player with attention to detail
- Must be authorized to work in the US