Job Description
Join our award-winning team at Grand Hospitality Group and launch your career in luxury hospitality! We're seeking enthusiastic individuals with no prior experience to become part of our dynamic guest services team. As a Hospitality Associate, you'll be the face of our premium downtown Charlotte property, delivering exceptional experiences to international and domestic guests. We provide comprehensive paid training, career advancement pathways, and a supportive environment where your passion for service shines. If you're ready to build a rewarding career in one of America's fastest-growing hospitality markets, apply today!
Responsibilities
- Deliver warm, personalized guest check-in/check-out experiences
- Manage room inventory and coordinate with housekeeping teams
- Handle guest inquiries via phone, email, and in-person
- Process payments and maintain accurate financial records
- Uphold brand standards in cleanliness and facility presentation
- Collaborate with dining, event, and maintenance departments
- Participate in daily briefings and training sessions
Qualifications
- No prior experience required - we train everyone!
- High school diploma or equivalent
- Excellent communication and interpersonal skills
- Ability to stand/walk for extended periods
- Flexibility to work evenings, weekends, and holidays
- Basic computer proficiency
- Positive attitude and service-oriented mindset
- Must pass background check