Job Description
Join Grand Horizon Hotels' award-winning team in Phoenix! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our luxury downtown property. This entry-level role offers comprehensive training and career advancement opportunities in Arizona's thriving tourism industry. Enjoy competitive pay, flexible scheduling, and employee perks including complimentary room nights and dining discounts.
Responsibilities
- Deliver outstanding guest service through front desk operations and concierge duties
- Manage check-in/check-out processes and resolve guest inquiries
- Coordinate housekeeping and maintenance requests with support teams
- Process payments and maintain accurate reservation records
- Execute upselling strategies for hotel amenities and services
- Collaborate with cross-departmental teams for seamless operations
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- 0-2 years customer service or hospitality experience
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Basic proficiency with hotel management software
- Valid Arizona driver's license (for errands)
- Fluent English proficiency; Spanish skills a plus