Job Description
Embark on an exciting hospitality career with Grand Plaza Hotel & Resort! We're seeking energetic Front Desk Agents to create memorable guest experiences at our premier downtown San Antonio location. No prior experience required—just your passion for service and a willingness to learn. Enjoy competitive pay, comprehensive training, and opportunities for advancement within our renowned hospitality group.
Join our award-winning team and become the welcoming face of luxury in the heart of San Antonio. We offer flexible scheduling, employee discounts, and a supportive environment where your growth is our priority.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate complex issues to management
- Collaborate with housekeeping, maintenance, and valet teams
- Maintain accurate guest records and property management systems
- Process payments and manage cash handling procedures
- Uphold brand standards through consistent service excellence
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency and POS system aptitude
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving abilities
- Flexible schedule availability including nights/weekends
- Positive attitude and professional appearance
- Willingness to complete paid certification training