Job Description
Launch your hospitality career with Grand City Hotels! We're seeking enthusiastic Front Desk Agents to be the first point of contact for our guests in Boston. No experience required - we provide comprehensive training to develop your customer service skills, reservation management expertise, and problem-solving abilities. Join our dynamic team in a landmark downtown location where your smile and professionalism will shine.
Our supportive environment values growth and offers clear pathways to advancement into supervisory roles. Enjoy competitive benefits including health insurance, paid time off, and hotel discounts. If you're a people person ready to deliver exceptional guest experiences, apply today!
Responsibilities
- Guest check-in/out procedures using property management systems
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate transaction records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and safety protocols
- Assist with concierge services and local area information
Qualifications
- High school diploma or equivalent required
- Zero prior experience necessary - training provided
- Exceptional communication and interpersonal skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Professional appearance and positive attitude
- Must be available for flexible shifts (nights/weekends)
- Valid work authorization required