Job Description
Join the vibrant heart of Milwaukee's hospitality scene as a Front Desk Agent at the prestigious Milwaukee Grand Hotel! We're seeking passionate individuals to create unforgettable guest experiences in our downtown landmark. No prior experience required – we provide comprehensive training for motivated team players. Enjoy competitive pay, flexible scheduling, and opportunities for career growth in Wisconsin's tourism capital. Be the first smile our guests see and the last memory they take home!
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries using hotel software
- Address guest concerns promptly and coordinate with housekeeping/management teams
- Process payments, maintain accurate cash handling procedures, and generate reports
- Promote hotel amenities and local Milwaukee attractions to enhance guest satisfaction
- Maintain a clean, organized front desk environment and professional appearance
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Proficient with basic computer technology and reservation systems
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings, weekends, and holidays
- No prior experience necessary – training provided!