Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at Detroit's premier luxury hotel! No prior experience required – we provide comprehensive training for motivated individuals passionate about hospitality. You'll be the first point of contact for our distinguished guests, creating memorable experiences while developing transferable skills in customer service, communication, and problem-solving. Enjoy competitive pay, flexible scheduling, and opportunities for career advancement within our global hospitality network. Apply today to start your journey in the vibrant heart of Detroit!
Responsibilities
- Warmly welcome and assist all guests with check-in/check-out procedures
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests promptly and professionally
- Operate hotel management systems (training provided)
- Coordinate with housekeeping and maintenance teams
- Handle payment processing and cash management
- Maintain a clean and organized front desk area
- Resolve guest concerns with empathy and solution-oriented approach
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Basic computer literacy (typing skills beneficial)
- Punctual and reliable with professional appearance
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- No prior experience required – training provided