Job Description
Join our award-winning team at Grand Hotel Minneapolis! We're urgently seeking a dynamic Hospitality Manager to lead our guest experience operations. This pivotal role demands exceptional leadership skills and a passion for creating memorable stays. As a key member of our leadership team, you'll drive service excellence, optimize operations, and mentor staff while maintaining our 5-star reputation. If you thrive in fast-paced environments and want to make an impact in Minneapolis' vibrant hospitality scene, apply today!
Responsibilities
- Oversee daily front desk, housekeeping, and concierge operations
- Train and manage 15+ hospitality staff members
- Develop and implement service standards exceeding guest expectations
- Resolve complex guest complaints with discretion and professionalism
- Collaborate with marketing and sales teams for event coordination
- Analyze operational metrics to drive continuous improvement
- Ensure compliance with health/safety regulations and brand standards
Qualifications
- 5+ years progressive hotel management experience required
- Proven track record in team leadership and staff development
- Expertise in PMS systems (Opera, Delphi) and revenue management
- Exceptional problem-solving and conflict resolution abilities
- Strong financial acumen with budget management experience
- Ability to work flexible shifts including nights/weekends/holidays
- Relevant hospitality certification preferred