Job Description
Join the elite team at Grandview Hotel & Resort, Columbus' premier luxury destination. We're seeking a passionate Hospitality Manager to elevate our guest experience to new heights. Nestled in the vibrant Short North Arts District, our boutique hotel blends modern elegance with Midwestern charm. As a Hospitality Manager, you'll be the heart of our operations, ensuring every guest leaves with unforgettable memories. We offer competitive benefits, career growth opportunities, and a culture that celebrates excellence. If you're ready to lead with grace and innovation in the heart of Ohio's capital, apply today.
Responsibilities
- Oversee daily hotel operations including front desk, concierge, and housekeeping teams
- Develop and implement guest experience strategies to drive satisfaction and loyalty
- Manage staff scheduling, training, and performance evaluations
- Resolve complex guest inquiries and service recovery situations
- Analyze operational metrics to identify improvement opportunities
- Coordinate with vendors and suppliers to maintain quality standards
- Ensure compliance with health, safety, and brand regulations
Qualifications
- 5+ years of progressive hospitality management experience
- Proven track record of exceeding guest satisfaction targets
- Strong leadership and team development skills
- Proficiency in hotel management systems (Opera, etc.)
- Excellent problem-solving and conflict resolution abilities
- Valid Ohio hospitality certification preferred
- Flexibility to work evenings, weekends, and holidays
- Knowledge of Columbus tourism landscape a plus