Job Description
Join our award-winning luxury hotel in the heart of Columbus, Ohio! We're seeking a passionate Hospitality Manager to lead our exceptional guest experience team. As a cornerstone of our downtown landmark, you'll drive operational excellence while creating unforgettable stays for business and leisure travelers. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in Ohio's thriving hospitality scene.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services teams
- Develop and implement service standards exceeding industry benchmarks
- Manage staff scheduling, training, and performance evaluations
- Resolve guest concerns with personalized solutions and maintain high satisfaction scores
- Collaborate with sales team to optimize occupancy and revenue
- Ensure compliance with health, safety, and brand standards
- Analyze operational metrics to drive continuous improvement
Qualifications
- 5+ years progressive hospitality management experience
- Proven leadership in high-volume hotel environments
- Strong knowledge of PMS systems (Opera, Fidelio)
- Exceptional conflict resolution and interpersonal skills
- Ohio hospitality certification preferred
- Bachelor's degree in Hospitality Management or equivalent
- Ability to work flexible hours including weekends/holidays
- Proficiency in budget forecasting and financial reporting