Job Description
Join our award-winning downtown Columbus hotel as a Hospitality Manager and lead our exceptional guest experience team. At Grand Ohio Hotel, we pride ourselves on delivering unparalleled service to both business and leisure travelers. As a key leader in our operations, you'll shape our hospitality culture while ensuring seamless daily operations. Enjoy competitive benefits, professional development opportunities, and the chance to work in Ohio's vibrant capital city.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, and guest services
- Develop and implement staff training programs focused on service excellence
- Manage departmental budgets and optimize operational efficiency
- Resolve complex guest concerns with empathy and professionalism
- Collaborate with sales and marketing teams to enhance guest loyalty
- Ensure compliance with health/safety regulations and brand standards
- Lead by example through exceptional leadership and team mentorship
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years progressive hotel management experience
- Proven track record in team leadership and staff development
- Strong knowledge of PMS systems (Opera, etc.)
- Exceptional problem-solving and conflict resolution skills
- Ohio hospitality certification preferred
- Ability to work flexible hours including nights/weekends
- Valid driver's license and clean driving record