Job Description
Join our award-winning team at Grand Plaza Hotel & Resort, where luxury meets Midwestern hospitality! We're urgently seeking a dynamic Hospitality Manager to lead our exceptional guest experience operations. As a cornerstone of our Kansas City landmark, you'll oversee daily operations, train staff, and ensure our guests receive world-class service. Enjoy competitive benefits, career growth opportunities, and the chance to shape the future of hospitality in Missouri's vibrant cultural hub. Apply today to become part of our legacy!
Responsibilities
- Direct daily hotel operations including front desk, housekeeping, and concierge services
- Train and mentor staff on customer service excellence and operational standards
- Resolve guest complaints with professionalism and implement improvement solutions
- Monitor budgets, inventory, and performance metrics to optimize revenue
- Coordinate with vendors and departments to ensure seamless service delivery
- Develop and implement innovative guest experience programs
- Ensure compliance with health, safety, and brand standards
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 5+ years progressive hotel management experience
- Proven leadership and team development skills
- Strong knowledge of PMS systems and revenue management
- Exceptional communication and conflict resolution abilities
- Valid Missouri Food Handler's certification (or ability to obtain)
- Flexible availability including nights, weekends, and holidays