Job Description
Join Cleveland's premier luxury hotel as a Hospitality Manager and enjoy the stability of weekly pay! We're seeking dynamic professionals to lead our guest experience team in the heart of Ohio's hospitality hub. This role offers competitive compensation, rapid advancement opportunities, and the chance to shape memorable stays for international travelers. Our commitment to employee development includes paid certifications and cross-training programs. With immediate openings and a supportive team environment, this is your gateway to a rewarding hospitality career with consistent financial rewards.
Responsibilities
- Oversee daily front desk operations and guest services team coordination
- Resolve guest inquiries and complaints with exceptional service standards
- Train and mentor staff on hospitality protocols and emergency procedures
- Monitor room inventory and coordinate with housekeeping for optimal occupancy
- Collaborate with sales team to implement promotional strategies
- Conduct daily inspections of public areas and guest facilities
- Prepare weekly performance reports and operational analytics
- Ensure compliance with health and safety regulations
Qualifications
- 3+ years in hotel management or senior hospitality role
- Proven conflict resolution and customer service excellence
- Proficiency in hotel management systems (Opera, PMS)
- Ohio state hospitality certification preferred
- Ability to work flexible shifts including nights/weekends
- Strong leadership and team-building skills
- Basic financial reporting knowledge
- Valid driver's license and reliable transportation