Job Description
Join our award-winning downtown Louisville hotel and become part of a team dedicated to creating unforgettable guest experiences. We're seeking passionate hospitality professionals to elevate our service standards in the heart of Kentucky's vibrant city. Enjoy competitive benefits, career growth opportunities, and the chance to work in a luxurious environment with industry-leading training programs.
Responsibilities
- Deliver exceptional guest service across all hotel touchpoints
- Manage check-in/check-out procedures with precision
- Resolve guest inquiries and concerns promptly
- Collaborate with housekeeping and maintenance teams
- Upsell premium services and amenities
- Maintain accurate reservation systems
- Ensure compliance with brand standards and safety protocols
Qualifications
- Minimum 2 years hotel or luxury service experience
- Strong communication and conflict resolution skills
- Ability to work flexible schedules including nights/weekends
- Proficiency in hotel management software (Opera, etc.)
- Valid KY Food Handler certification preferred
- Fluent English with additional languages valued
- Exceptional attention to detail and problem-solving abilities