Job Description
Embark on an exciting career in hospitality with Grand Hospitality Group! We're seeking passionate entry-level professionals to join our award-winning downtown Atlanta hotel. As a Hospitality Professional, you'll deliver exceptional guest experiences while gaining hands-on training in luxury service standards. Our comprehensive onboarding program includes mentorship from industry veterans and clear pathways to advancement into roles like Guest Services Manager or Event Coordinator. Enjoy competitive benefits, employee discounts, and the opportunity to work in one of America's most vibrant cities.
Responsibilities
- Deliver exceptional guest experiences through personalized service at front desk, concierge, and guest relations
- Manage check-in/check-out processes efficiently while maintaining accurate reservation systems
- Resolve guest inquiries and concerns with professionalism and empathy
- Collaborate with housekeeping, maintenance, and F&B teams to ensure seamless operations
- Uphold brand standards for cleanliness, safety, and luxury service protocols
- Process payments and maintain accurate financial documentation
- Participate in daily briefings and contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years experience in customer service or hospitality environments
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced situations with attention to detail
- Proficiency in hotel management software (Opera, Fidelio) or willingness to learn
- Flexible availability including weekends, evenings, and holidays
- Valid driver's license and reliable transportation
- Basic knowledge of Atlanta attractions and local services