Job Description
Join our award-winning team at the Jacksonville Grand Hotel, where luxury meets Southern hospitality! We're seeking passionate individuals to deliver exceptional guest experiences in our stunning downtown riverfront location. As a premier destination in Florida's largest city, we offer competitive compensation, comprehensive benefits, and career growth opportunities in the heart of Jacksonville's vibrant tourism district.
Responsibilities
- Deliver exceptional guest service through personalized interactions and anticipating needs
- Maintain immaculate guest rooms and public areas exceeding brand standards
- Process reservations, check-ins/check-outs with accuracy and efficiency
- Collaborate across departments to ensure seamless operations
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Adhere to safety protocols and maintain clean, organized workspaces
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Florida driver's license (some positions)
- Basic computer proficiency with reservation systems
- Professional appearance and positive attitude
- Ability to lift 25 lbs and stand for extended periods