Job Description
Join our award-winning luxury hotel in the heart of Louisville's vibrant downtown! We're seeking passionate hospitality professionals to deliver exceptional guest experiences. Enjoy competitive benefits, career advancement opportunities, and a dynamic work environment in Kentucky's premier destination. Apply today to become part of our renowned team!
Responsibilities
- Deliver exceptional guest service through personalized interactions and proactive problem-solving
- Manage front desk operations including check-in/check-out, reservations, and guest inquiries
- Coordinate with housekeeping, maintenance, and F&B departments to ensure seamless operations
- Handle guest complaints with professionalism and implement solutions to ensure satisfaction
- Maintain accurate guest records and billing information in property management systems
- Train and mentor new staff on hotel standards and service protocols
- Monitor and maintain inventory of guest supplies and amenities
Qualifications
- Minimum 2 years of hotel or luxury hospitality experience required
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities and attention to detail
- Valid driver's license and reliable transportation
- Ability to lift up to 25 pounds occasionally
- Food Handler certification preferred