Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Atlanta! We're seeking passionate individuals with no prior experience who thrive in fast-paced environments and love creating exceptional guest experiences. Enjoy competitive pay, comprehensive benefits, and career growth opportunities within our expanding luxury hotel chain. Your journey in hospitality starts here!
Responsibilities
- Warmly welcome and check-in/check-out guests with professionalism and efficiency
- Manage reservations, room assignments, and billing inquiries accurately
- Address guest concerns promptly and escalate complex issues to management
- Maintain immaculate front desk area and ensure seamless communication with housekeeping
- Process payments and manage cash drawer with precision
- Utilize hotel management software (training provided) for daily operations
- Collaborate with concierge and valet teams to enhance guest satisfaction
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficiency in basic computer applications (training provided)
- Ability to work flexible shifts including nights/weekends
- Positive attitude and willingness to learn hospitality protocols
- Valid driver's license (preferred but not required)
- Must pass background check and drug screening