Job Description
Join Boston's most distinguished hospitality destination! The Beacon Hill Grand Hotel is seeking exceptional professionals to elevate our guest experience in the heart of the city. As an AAA Four Diamond recipient, we pride ourselves on delivering unparalleled service to discerning travelers from across the globe. Our commitment to excellence extends to our team members, offering competitive compensation, comprehensive benefits, and unparalleled growth opportunities in one of America's most vibrant cities.
Position yourself at the intersection of luxury and innovation while working alongside industry leaders. Enjoy complimentary hotel stays, dining privileges, and professional development programs designed to accelerate your hospitality career.
Responsibilities
- Deliver exceptional guest experiences anticipating needs and exceeding expectations
- Manage check-in/check-out processes efficiently using Opera PMS
- Coordinate with housekeeping, maintenance, and F&B departments for seamless operations
- Resolve guest inquiries and complaints with diplomacy and urgency
- Upsell premium rooms, suites, and hotel amenities
- Maintain accurate reservation records and billing information
- Execute emergency response protocols including fire and security procedures
Qualifications
- Minimum 2 years luxury hotel experience required
- Proficiency in Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Valid Massachusetts Food Handler's/ServSafe certification preferred
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong attention to detail and problem-solving abilities
- Fluency in English; additional languages highly valued
- TSSBI/TSA security clearance preferred