Job Description
Join our award-winning team at Grand Hotel Cleveland, where luxury meets Midwestern hospitality! We're seeking passionate individuals to fill immediate openings across our departments. Whether you're a seasoned hospitality pro or eager to start your career, we offer competitive pay, comprehensive benefits, and growth opportunities. Experience our commitment to excellence while serving guests in the heart of downtown Cleveland.
Responsibilities
- Deliver exceptional guest service across all hotel touchpoints
- Manage check-in/check-out processes efficiently
- Handle guest inquiries and resolve issues promptly
- Maintain cleanliness and organization of public areas
- Collaborate with cross-functional teams for seamless operations
- Process payments and manage cash handling procedures
- Adhere to safety and hygiene protocols
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends
- Basic computer literacy and POS system familiarity
- Attention to detail and problem-solving abilities
- Positive attitude and teamwork mindset
- Must pass background check and drug screening