Job Description
Join the award-winning team at Grand Horizon Hotels, Philadelphia's premier luxury hospitality destination! We're seeking passionate individuals to deliver exceptional guest experiences in our iconic downtown location. As part of our family, you'll enjoy competitive benefits, career growth opportunities, and a vibrant workplace culture. Perfect for hospitality professionals looking to advance their careers in Pennsylvania's thriving tourism industry.
Our commitment to excellence extends to our team members. Enjoy comprehensive health benefits, employee discounts, and ongoing professional development programs. Apply today to become part of Philadelphia's finest hospitality team!
Responsibilities
- Deliver personalized guest services exceeding expectations through attentive front desk operations
- Manage seamless check-in/check-out procedures while maintaining accurate reservation records
- Coordinate with housekeeping and maintenance teams to ensure flawless room readiness
- Resolve guest inquiries and concerns promptly with solution-oriented approaches
- Upsell premium services and amenities to enhance guest satisfaction and revenue
- Maintain strict adherence to safety protocols and brand standards
- Collaborate with cross-departmental teams for cohesive guest experiences
Qualifications
- Minimum 1 year hospitality or customer service experience preferred
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Proficiency in hotel management software (Opera/PMS experience a plus)
- Strong problem-solving abilities with attention to detail
- Valid Pennsylvania Food Handler's Certificate (if applicable to role)
- Ability to stand for extended periods and lift up to 25 lbs