Job Description
Launch your hospitality career with Grand Horizon Hotels! We're seeking passionate individuals to join our dynamic team as Hospitality Team Members. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling, and a supportive work environment in Charlotte's thriving hotel district.
As a key member of our guest experience team, you'll create memorable stays for visitors while developing valuable skills in customer service, operations, and teamwork. Perfect for career changers, recent graduates, or anyone ready to start in hospitality!
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and during guest interactions
- Assist with room preparation, housekeeping coordination, and public area maintenance
- Manage guest inquiries, requests, and resolve issues promptly
- Process payments accurately and maintain financial transaction records
- Collaborate with housekeeping, maintenance, and F&B departments
- Adhere to safety protocols and sanitation standards
- Participate in ongoing training programs to enhance hospitality skills
Qualifications
- No experience required – full training provided
- Outstanding communication and interpersonal skills
- Strong customer service orientation with a friendly demeanor
- Ability to multitask in a fast-paced environment
- Basic computer literacy (training provided for hotel systems)
- High school diploma or equivalent
- Availability to work evenings, weekends, and holidays
- Physical ability to stand/walk for extended periods