Job Description
Join our award-winning team at the French Quarter Grand Hotel, where we blend Southern hospitality with modern luxury. We're seeking passionate individuals to fill critical shift-based roles in our dynamic hotel operations. As a Hospitality Team Member, you'll be the heart of our guest experience, ensuring seamless service during morning, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and the unique opportunity to work in one of America's most vibrant cities.
Why You'll Love Working Here:
- Flexible shift schedules accommodating personal needs
- Comprehensive health and retirement benefits
- On-the-job training and career advancement paths
- Employee discounts on hotel stays and dining
Responsibilities
- Deliver exceptional guest service across all hotel departments during assigned shifts
- Manage check-in/check-out processes with efficiency and accuracy
- Handle guest inquiries and resolve complaints promptly
- Coordinate with housekeeping, maintenance, and security teams
- Maintain cleanliness and safety standards in public areas
- Process payments and operate point-of-sale systems
- Assist with event setup and guest transportation coordination
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Flexible availability to work evenings, weekends, and holidays
- Strong communication and problem-solving skills
- Basic computer proficiency with POS systems
- Ability to stand for extended periods and lift 25 lbs
- Valid Louisiana driver's license preferred
- Spanish language skills a plus