Job Description
Join our award-winning team at the Raleigh Grand Hotel and be part of the city's premier hospitality experience! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of North Carolina's capital. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic environment. Our commitment to excellence shines through in every interaction, and we're looking for dedicated professionals who share our values.
As a cornerstone of Raleigh's tourism scene, our hotel offers a vibrant workplace where teamwork, innovation, and guest satisfaction are paramount. Discover why we're consistently rated among the best places to work in the Triangle area.
Responsibilities
- Deliver exceptional guest service at the front desk, including check-in/check-out processes and concierge assistance
- Maintain pristine housekeeping standards across guest rooms and common areas
- Manage restaurant/bar operations, including food service and beverage preparation
- Coordinate event logistics and setup for conferences and social gatherings
- Handle guest inquiries and resolve issues promptly to ensure satisfaction
- Collaborate with cross-functional teams to maintain seamless hotel operations
- Adhere to all safety protocols and sanitation standards
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of hotel or customer service experience
- Strong communication and interpersonal skills
- Ability to work flexible hours including nights, weekends, and holidays
- Basic computer proficiency with reservation systems
- Physical ability to stand for extended periods and lift up to 30 lbs
- Valid North Carolina driver's license (if driving required for position)
- Positive attitude and commitment to teamwork