Job Description
Join our award-winning team at Grand Plaza Hotel and kickstart your hospitality career! We're seeking passionate individuals with no prior experience to deliver exceptional guest experiences in the heart of Boston. As a Hospitality Team Member, you'll work in a dynamic environment where your smile and dedication shine. We provide comprehensive training, career advancement opportunities, and a supportive team culture. Whether you're a recent graduate or career changer, we welcome your enthusiasm and offer a pathway to grow with us. Enjoy competitive pay, flexible scheduling, and exclusive employee benefits including discounted hotel stays worldwide. Apply today and become part of Boston's premier hospitality destination!
Responsibilities
- Deliver outstanding guest service across front desk, housekeeping, and concierge operations
- Process check-ins/checkouts efficiently using our property management system
- Assist with guest inquiries and resolve concerns with professionalism
- Maintain clean, safe, and welcoming public areas per hotel standards
- Collaborate with cross-functional teams to ensure seamless guest experiences
- Participate in daily briefings and ongoing training programs
- Adhere to all safety protocols and emergency procedures
Qualifications
- No prior hospitality experience required – we train all team members
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Positive attitude and strong problem-solving abilities
- Availability to work evenings, weekends, and holidays
- Basic computer literacy and willingness to learn new systems
- Valid Massachusetts driver's license (if driving required)